Standard Delivery

UK

Orders over £75 - Free
Standard - from £3.99

International

Orders over £175 - Free
Standard - from £8.99

US

If ordering to a US address, please order from our US website.

Read more about shipping

Pre-order Delivery

Products will ship in alignment with the dates advertised on the product page. Any changes will be communicated via email to the provided address during checkout. A flat shipping fee per item will be applied at checkout, in addition to any eligible shipping fees for your order: Domestic £3.99 per item & International £19.99 per item. 

Read more about pre-orders

Package Protection

Route's Green Package Protection is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit while also protecting the planet. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what. Every time you add Green Package Protection to your order, Route donates to support an agroforestry initiative that removes CO₂ from the air and promotes a flourishing ecosystem.

Extended Returns

Orders placed from 17th October 2025 until 23rd December 2025 are eligible for an extended return timeframe for store credit or exchange only.  You can return items purchased within these dates up until 31st January 2026.

Standard Returns

 You have 14 days* from the date you received it to pop it in the post and send it back to us for a refund, store credit or exchange.

When we receive it back to our warehouse we aim to process within 5-10 days from date of receipt.

Read more about returns

*Exclusions apply. Learn more about non returnable items.

Please note GIFT CARDS are non-returnable or exchangeable

Non-returnable

Please note this item is non-returnable or exchangeable.

COVEN products that have had their hygiene seal broken or removed are not eligible for return due to hygiene reasons. 

Read more about returns

WHAT TYPES OF PAYMENT DO YOU ACCEPT?

T&C apply. Learn more about payment

CAN I PAY WITH US DOLLARS, EURO, OTHER CURRENCY?

All our prices are in GBP but you can pay in any currency. 

DO YOU SHIP WORLDWIDE?

Yes.

CAN I CANCEL MY ORDER?

Yes - let us know as soon as possible via email or the contact us form. 

CAN I CHANGE MY ORDER BEFORE IT'S SHIPPED?

No - orders can't be amended once placed.

WHERE CAN I TRACK MY ORDER?

Once your order has been dispatched, you will receive a tracking number which you can use to track your order.

HOW DO I MAKE A RETURN / EXCHANGE?

We offer 14 days return policy which you can see at www.killstar.com/pages/returns

HOW DO YOUR SIZES COMPARE TO OTHER BRANDS?

Our sizes are true to size and compare to standard sizes. 

Read More FAQs

Our sizes are true to size and compare to standard sizing as follows:

Women's Clothing

Dress Size Conversion

	XS	S	M	L	XL	2XL	3XL	4XL
	8	10	12	14	16	18	18/20	20/22
	4	6	8	10	12	14	16	18
	36	38	40	42	44	46	48	50

Metric / Imperial Conversion

Bra / Bikini Size Conversion

International Bra / Bikini Size

Footwear

Women's

3	36	5
4	37	6
5	38	7
6	39	8
7	40	9
8	41	10
9	42	11

Unisex 

UK4	EU 37	US6	US5
UK5	EU 38	US7	US6
UK6	EU 39	US8	US7
UK7	EU 40	US9	US8
UK8	EU 41	US10	US9
UK9	EU 42	US11	US10
UK10	EU 43	US12	US11
UK11	EU 44	US13	US12
UK12	EU 45	US14	US13

 

Men's Clothing

Metric / Imperial Conversion

Ring Sizes

	Diameter (mm)
US4	14.9
US5	15.7
US6	16.5
US7	17.3
US8	18.1
US9	18.9

 

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Baby Bat

Baby

Age (Months)	0-3	3-6	6-9	9-12	12-18	18-24
Weight	6kgs	8kgs	9kgs	10kgs	11kgs	12.5 kgs
Weight	13 lbs 4 oz	17lbs 10oz	19lbs 13oz	22lbs	24lbs 4oz	27lbs 9oz
Height, CM	62	69	72	76	83	90
Height, IN	24 1/2	27 1/4	28 1/4	30	32 3/4	35 1/2

 

Girls/Boys

Age (Years)	2-3	3-4	4-5	5-6
Height, CM	98	104	110	116
Height, IN	38 1/2	41	43 1/4	45 3/4
Chest, CM	54	56	58	61
Chest, IN	21 1/4	22	22 3/4	24
Waist, CM	52	53.5	55	56
Waist, IN	20 1/2	21	21 3/4	22

 

 

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One Size

Size recommendations vary per style. Please see product description for details.