We’re Here to Help

How to Get in Touch

Before you drop us a message, a quick tip — around 90% of questions can be sorted super fast by checking our FAQ page, so it’s always worth a look first.

If you still need a hand, you can reach us through the contact form below, or chat with one of the team if the chat window is showing (bottom right of the page).

Our Support Hours

Our customer team is UK-based and here for you at the times below:

Monday–Friday (excluding UK Bank Holidays)
09:30 - 17:00

Saturday
09:30 - 17:00

Sunday
09:30 - 17:00

When You’ll Hear Back

We get it — waiting for answers isn’t fun.
We reply to 95% of messages within 24 hours, though things can run a bit slower during big promos or holidays.

Thanks for reaching out 🖤
KILLSTAR Customer Team