We do everything we can to ensure you will be happy with your new order - but if you for any reason need to make a return or exchange, we have made some simple steps below;
- You may send any unwanted items back to us within 14 days of the delivery of the order; for an exchange or refund/credit - using the returns form provided in your order.
Missing the form? No problem - you can download a new form >HERE< Please remember to fill out the order number, it will be in your email notifications.
If you need any help with making a return - please do not hesitate to reach out!
- To make an EXCHANGE; simply fill in what size and/or item is needed and send the form+item back to us. If you need help with sizing or stock availability - please let us know!
The customer is liable for the return shipping costs, unless an item been received in error*. Always retain proof of postage. All UK exchanges are reshipped free of charge. International customers will need to re-purchase shipping.
- RETURNS; must be in their original condition and in their original packaging, unworn, unwashed and complete with their original labels and tags. Any promotional items included free of charge must also be returned shall the order be returned in full.
Only items/orders purchased on the UK site can be returned to the UK warehouse. If you are unsure where your order was purchased - contact us with your order-number and we can check.
If sending items back from outside of the UK, make sure to declare items as returned goods, clearly state 'BRITISH RETURNED GOODS' on any parcel. Any duties on returned goods will remain the responsibility of the customer.
- Only items returned within 14 days of delivery is eligible for a cash refund. Refunds will be credited to the original payment method, including gift cards. Items returned after 14 days but before 28 days will be eligible for a store credit.
- Please allow up to 7-10 days for us to process your returned item/s. We always aim to be faster!
We reserve the rights to refuse a refund or credit for items that are not in a re-sellable condition - regardless of the presence of original tags and whether the item was worn or not, refunds will not be issued for items that we determine cannot be resold. We may make such determination based on a variety of factors including, but not limited to; the appearance, smell, and/or general condition of the item when it's returned to us.
*Standard-class mail and/or airmail costs will be reimbursed - do not use couriers for returns. If you need help with shipping options, please let us know and we can advise best options for your order/item.
Need any help? Email email@example.com for assistance.