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FAQs

KILLSTAR RESURRECT is a place where you can buy and sell pre-loved KILLSTAR items. Find out more about how it works below.

SELLER FAQs

Why should I sell my items on RESURRECT?

Our goal is to give you the best value for your item, sell it fast, and find your items a new home to be loved again and again. Not to mention, it's simple - list items straight from your order history.

RESURRECT is the official marketplace for buying and selling your pre-loved products from KILLSTAR. This is where our community lives, and where YOU the customer can interact with one another. 

How do I sell my pre-loved item?

Log into your KILLSTAR account (create an account if you don’t have one) and click "Sell KILLSTAR ". Pick the item you want to sell from your purchase history and follow the prompts.

Remember to provide complete and accurate information about the item’s condition, since you will only get store credit once the buyer confirms its condition.

KILLSTAR reviews all pre-loved submissions and has the right to approve or deny listings.

Once approved, we encourage you to share your listing!

What if my item is not in my purchase history?

Not a problem! If you received a KILLSTAR item as a gift, purchased from a third-party seller, or anywhere else, navigate into your KILLSTAR account just as normal. When you see your purchase history, locate the button that says “Sell Another Item”. Fill out the form and submit it, and we’ll take care of the rest!

How should I take photos of my item? 

Lay your item down on a flat surface (like a table or a bed) with a solid background. Take photos of the front, back, and any imperfections on the item. If possible please take a picture of the sewn-in tag at the neckline and/or the price tag if you still have it.

What can I sell?

You can sell most KILLSTAR products through our pre-loved program. Once approved, we will place it in the RESURRECT Collection for any customer to purchase. 

Items such as- swimwear, bodysuits, intimates, face masks, earrings, as well as lipsticks and cosmetics are not eligible for resale.

Note: Some items from our current and core collections may not be approved to be sold at this time. Feel free to reach out to us using support@recurate.com with any questions about your listing. 

How should I price my item?

We will give you a price recommendation based on the original price and condition. You’re welcome to adjust this price. Note: this price is EXCLUSIVE of the shipping label cost for your item. We suggest adding between £4-12 to cover shipping.

What price can I sell at?

You are welcome to name your price, but we recommend a price based on the item’s condition plus enough to cover shipping the item. Please note: as the seller you will be required to purchase the shipping label so should factor this into the price you list the item for.

How is my product approved?

Our dedicated quality team reviews every item before it goes live. We want to make sure your buyer is happy and your item sells! We review:

- Your pictures: so they are accurate and high quality 

- Blemishes or quirks: to make sure they are accurately described 

- The condition you selected: to make sure it accurately reflects your images 

- The product: to make sure it is an authentic piece 

When will I be paid?

You will only be paid for your item after it has been delivered and confirmed. After sending your tracking number we will notify you once the item has been delivered. The buyer has 3 days to confirm and rate the item. Once this happens, we will release your payment through a KILLSTAR store credit.

How will I be paid?

You will receive 100% of the sale price of the item in store credit. 

What are the fees for selling my items here?

There are no additional fees for selling your item. You will receive 100% of the sale price of the item in store credit. 

How does the store credit work?

We issue store credit as a gift card to be redeemed at KILLSTAR. You’ll receive the code via email after your item has been confirmed or 3 days after delivery. When shopping with KILLSTAR again, select payment through a gift card and enter the code in the box. Feel free to peruse new items and the RESURRECT collection with your full balance. Gift cards can be applied to multiple transactions.

Can I sell an item if I don't live in the United Kingdom?

Currently, we offer the RESURRECT UK collection in UK only. Checkout RESURRECT US if you live in the US. We're growing fast and will be in more countries soon!

How is shipping handled?

Once your item has sold, you will receive a notification to ship it to the buyer. Sellers are responsible for purchasing a shipping label and packing your items. We recommend using a tracked service since a tracking number will be required to confirm delivery. Please carefully & neatly pack your item to ensure it arrives in the best condition possible.

Once your item has shipped please email us at support@recurate.com to update your tracking number.

How should I prepare my item once it’s sold?

Make sure your clothing is laundered. Give shoes and bags a good clean and make sure there’s nothing left in any pockets. Write a note to your seller to include in your package. The best pieces come with their stories.

What packaging should I use?

Your packaging should fit the size and shape of your item while keeping it protected. We encourage you to reuse packaging from previous purchases or recycled materials. Note: Please make sure you attach a purchased shipping label and retain the tracking information.

BUYER FAQs

Why should I shop here?

RESURRECT is the dedicated marketplace for buying and selling KILLSTAR products you love over and over again. We’ve created this community experience for finding and purchasing our pre-loved items.

What can I find in KILLSTAR’s RESURRECT Collection?

You will find real KILLSTAR customers selling their pre-loved garments. Upon purchase, these pre-loved KILLSTAR pieces will ship directly to you from another KILLSTAR customer.

How do I pay for a pre-loved item?

You will pay via our secure checkout in the same way as with any KILLSTAR order.  Simply "Add to Cart" and proceed through the checkout as usual. Note that you cannot combine pre-loved Resurrect items and new KILLSTAR items in a single order.

How long does shipping take?

We ask our sellers to fulfill your order within 3 business days. The item will ship with a tracking number and typically arrives within 3-5 days of being shipped. 

Can I return my pre-loved purchase?

All pre-loved purchases are final unless the item is not in the condition described by the seller. If that situation occurs, you can open a dispute once the item has been delivered to you. If we confirm the dispute, we will issue a refund and ask that you please return the item. If you have any questions or concerns, we are always available to help via support@recurate.com.

What should I do when I receive my order?

Once your order has been delivered you will receive an email to confirm and rate the product. Let us know if your item is up to the standards you expected! If yes, feel free to give your seller a great rating. If not, let us know within three days through the form. One of our customer service representatives is here to take care of you! 

Can I buy an item from Killstar Resurrect UK if I don't live in the United Kingdom?

Not yet! The RESURRECT UK service powered by Recurate is not currently available to buyers anywhere outside of the UK. We are unable to fulfill international shipping orders.

Check out KILLSTAR RESURRECT US if you live in the US.

Do you have more questions?

Email support@recurate.com

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