We offer this premium service for reassurance against any mishaps in transit plus quicker and easier resolutions of any issues. Stay opted in to be protected for damages/loss in transit and even for theft from your doorstep!
|UK||Free Shipping if over £50||-|
|International||Free Shipping if over £150||-|
Route's Green Package Protection is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit while also protecting the planet. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what. Every time you add Green Package Protection to your order, Route donates to support an agroforestry initiative that removes CO₂ from the air and promotes a flourishing ecosystem.
You have 14 days* from the date you received it to pop it in the post and send it back to us for a refund, store credit or exchange.
When we receive it back to our warehouse we aim to process within 5-10 days from date of receipt.
*Exclusions apply. Learn more about non returnable items.
T&C apply. Learn more about payment
All our prices are in GBP but you can pay in any currency.
Yes - let us know as soon as possible via email or the contact us form.
No - orders can't be amended once placed.
Once your order has been dispatched, you will receive a tracking number which you can use to track your order.
We offer 14 days return policy which you can see at www.killstar.com/pages/returns
Our sizes are true to size and compare to standard sizes.