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From Excitement to Complete Disappointment
"From Excitement to Complete Disappointment I have been a loyal Killstar customer for years, which is why this experience has been so disappointing. I had been waiting for months for a pair of pants in my size to come back in stock. Finally, one single pair became available. I was so excited that I placed my order immediately to make sure I didn't miss my chance. I entered my correct shipping address, including the correct postal code. Unfortunately, somewhere in the checkout process, a different country was selected in small text, despite the fact that my address and postal code were correct. I contacted Killstar customer service immediately after placing the order, hoping this could be corrected before the package was processed. I was simply told that nothing could be done. Now, my money has been tied up for over a month. The pants have to be returned before they can be listed on the website again, and I have to keep checking the website in the hope that I'll be lucky enough to buy them a second time. I also lost my Killstar reward points, and I still don't know when my refund or my points will be returned. On top of that, I wasted time and even lost money on shipping. What disappoints me most is that Killstar has shown no willingness to help or offer any reasonable solution for a loyal customer. A small gesture, such as reserving the returned item or providing another solution, would have made a huge difference. I'm genuinely saddened by this experience. The excitement and happiness I felt after finally getting the chance to buy my dream pants turned into complete frustration and disappointment. After years of being a loyal customer, I expected much better customer service."
