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Get the items you actually want and make gifting simpler than ever. Share your cart with a single click.

LET'S GO SHOPPING WITH YOUPAY

Get the items you actually want and make gifting simpler than ever. Share your cart with a single click.

LET'S GO SHOPPING WITH YOUPAY

HOW IT WORKS

1. Add Your Fav Items

Shop as normal adding everything you can't live without to your cart!

1. Add Your Fav Items

Shop as normal adding everything you can't live without to your cart!

2. Create A Link

Click the YouPay button on our product, mini cart or cart page. Then enter your shipping details.

2. Create A Link

Click the YouPay button on our product, mini cart or cart page. Then enter your shipping details.

3. Share Your Link

Your cart is now a shareable YouPay link! Send it to whoever you'd like to pay for your order!

3. Share Your Link

Your cart is now a shareable YouPay link! Send it to whoever you'd like to pay for your order!

4. They Pay - Magic!

Once your cart is paid for you'll get a confirmation email & shipping noticiation once it's on it's way! Simple as that :)

4. They Pay - Magic!

Once your cart is paid for you'll get a confirmation email & shipping noticiation once it's on it's way! Simple as that :)

WHAT ARE THE BENEFITS?

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Easy Sharing

With YouPay, you can let someone know exactly what you want, and they can pay for it instantly. YouPay is perfect for partners, parents, friends, influencers and so much more!

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Safe & Secure

YouPay doesn’t require much information to create or pay for your YouPay link (we don’t access or store any payment details), but any information we do require is stored privately and securely – giving both shoppers and payers complete peace of mind when using YouPay.

FAQ

GENERAL

Is YouPay free? 

Yes, YouPay is free for everyone – our Shoppers (the person receiving the products) and Payers (the person who makes the payment).

Is YouPay safe? 

Yes. We keep your name and address private from your Payer or Shopper.

Are YouPay links secure? 

Yes, YouPay links are fully encrypted.

What is a Shopper? 

A Shopper is the person who creates the list of items which will form the order and who receives the items.

What is a Payer? 

A Payer is the person who pays for the order. The Shopper sends the Payer a YouPay link to make a purchase.

Who can use YouPay?

Shoppers  in  the UK, US, Canada, Australia, New Zeland &  EU can create & add items to their cart and create links while but the Payer can be from anywhere in the world.

SHOPPERS

Who can I send a YouPay link to? 

Anyone who wants to pay for you - friends, family or admirers. 

How long does the link last?

Until a Payer pays for your order.

How does the Payer pay for a YouPay order? 

YouPay offers the same payment methods we  offer for regular payments  This includes Credit Cards, PayPal, AmazonPay, Klarna, AfterPay, etc. 

The items in the cart changed prices. Will this be reflected in the new total?

No, YouPay link saves prices at the point when the cart was created so subsequent price changes  will not be reflected in the cart which is paid for. Once the price changes a new cart would need to be created by the Shopper. 

Item in my cart is now out of stock. Can the Payer still purchase the in-stock items?

Yes, the Payer can purchase the items that are in-stock. 

Item in my cart is now out of stock. Can I pick a different size?

No, you can’t update the current cart but you can create a new link or different order that includes this item. 

Can I add more items to the cart or remove items once the link has been generated?

No.

I’m creating the cart while the sale is on. Will the Payer receive the sale discount? 

For some sales - yes, If you can see the discounted price on the product page (for example, 25% off sale on dresses brings the price down from £49.99 to £37.49) this price will be reflected in your cart. If it’s a bundle discount (for example, Buy 1 Get 1 Half Price) or tiered discount (for example, Spend £100+ get 20% off, Spend £150 get) this discount won’t be reflected in your YouPay cart. 

How do I know if someone purchased my cart?

You will receive an email notifying you that someone purchased your cart. 

Can I return / exchange the items?

Yes, our regular return policy is in place when receiving items via  YouPay. 

I have asked for a refund. How will this work?

YouPay orders are not refundable or redeemable for cash. If you’re not satisfied with the items you receive you can request an exchange or store credit.

Will I get VIP points for a YouPay order?

No, but the Payer will get VIP points if they are logged into their KILLSTAR account.

Can I apply my VIP points or other KILLSTAR discount codes to my cart?

No. KILLSTAR discounts are only valid when paying directly for an order. 

What’s a YouPay discount code?

It’s a discount code only to be used with a YouPay order. It can be applied by the Shopper before the cart link is created.or a YouPay order?

PAYERS

How do I pay for a YouPay order? 

YouPay uses the shop’s original payment methods to process payments, including Credit Card, PayPal, AmazonPay, Klarna, AfterPay, etc. 

Does YouPay store my credit card details? 

No, we do not. YouPay connects the Payer to the existing payment methods in your chosen shop.

Can I pay for only a few items in the cart?

No, you can only pay for the full cart. 

Can I request a refund?

YouPay orders are nonrefundable. When an order is paid for a gift card is created and used to pay for the Shoppers cart. Our standard terms for gift card purchases apply.

As Payer, will I get VIP points for buying Shopper’s cart?

Yes, if you’re logged in to your KILLSTAR account. 

As Payer, can I use my VIP discounts on the Shopper’s cart?

Yes! You can use your previously generated VIP codes.

OTHER

I still have questions regarding YouPay, how can I get in touch?

Get in touch with our customer service using this form or check out YouPay’s website for more FAQs and support.

READY TO GET WANT YOU WANT?

LET'S GO SHOPPING WITH YOUPAY