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At KILLSTAR, we're committed to creating a safe, inclusive and responsible experience for our community. Whether it's protecting your personal information, improving accessibility, supporting ethical manufacturing or reducing our environmental impact, we're always working to do better.
Cyber Security
Use a unique password that's difficult to guess. Avoid using personal information such as birthdays or names, and choose a combination of:
- Upper and lowercase letters
- Numbers
-Special characters
Using a different password for each online account adds another layer of protection.
Most modern web browsers include a built-in password manager that securely stores your passwords, syncs them across your devices, and can generate strong, unique passwords for you
Where available, switch on two-factor authentication. This adds an extra security step by asking you to verify your identity using a code sent to your phone or an authenticator app.
Install software and operating system updates as soon as they're available. These updates often include important security fixes that help protect your devices against the latest threats.
Before entering any personal or payment information, make sure the website address begins with https:// and displays a padlock icon in your browser. This means your connection is encrypted and helps keep your information secure.
This is a type of scam where attackers trick people into revealing personal information by pretending to be a trustworthy source.
If you receive a suspicious request, whether it’s on a website or a social media app, don’t click on any links or open any attachments. Instead, report the request to the platform and delete the message immediately.
If you’ve fallen for a phishing scam, update any compromised passwords, and report the incident to relevant authorities like your bank or the police.
Outreach Statement
From time to time, we may contact customers, creators and members of our community by email or through our official social media channels.
Any genuine communication from KILLSTAR will always come from one of the following:
- An official @killstar.com email address.
- The official KILLSTAR GRIN influencer platform.
- Our official Instagram account: @killstar
Modern Slavery Statement
Read our Modern Slavery Statement to learn more about our commitment to ethical sourcing, responsible business practices and preventing modern slavery across our supply chain.
Sustainability
We're not just about making a statement through style - we're about making a difference. We believe fashion should empower people and support what they stand for, so sustainability matters to us. We're making more responsible decisions every day, from ethical sourcing and production to better materials and involving our customers along the way.
Our people come first. We're committed to staying true to the energy we were founded on while continuing to grow - with a workforce built on inclusivity, fairness and respect. We care about the well-being of everyone involved, whether they're in our suppliers' factories, our warehouses, or our headquarters.
We're being more open with you. We're increasing our honesty and transparency about how we work and who we work with, and we'll keep updating you as we improve. We're learners, leaders, and the weirdos.
Our values shape our designs. We prioritise great quality, ethical sourcing, and transparency - and we've joined the UK Fashion and Textile Association to keep learning how to make more sustainable choices.
We're changing our materials. In 2022, we redesigned our garment poly bags to use 100% recycled plastic instead of virgin plastic, and we're sourcing more responsible fabrics for our apparel.
We're tracking our impact. We're looking closely at our sourcing methods, shipping strategy, and other processes so we can keep improving. We work with Recorra to properly recycle and dispose of waste at our distribution centres and HQ, and we've partnered with a new forwarding provider to better understand and reduce our shipping emissions.
Accessibility
At KILLSTAR, we're committed to creating an online experience that's accessible and easy to use for everyone. We continually work to improve our website and make it as inclusive as possible for all customers.
If you're having difficulty accessing any part of our website, using a feature, or viewing content, we'd love to hear from you. Please get in touch with our Customer Experience team and let us know:- The page or feature you're experiencing issues with.- A brief description of the problem.- Any suggestions you have that could help improve accessibility.Your feedback is incredibly valuable and helps us identify opportunities to make our website more accessible for everyone.
Some areas of our website may include content or services provided by third-party partners. While we don't have direct control over these services, we encourage all of our partners to provide accessible, user-friendly experiences that meet recognised accessibility standards wherever possible.