FAQ

 

Due to the global impact of COVID-19 on our customers, we have enhanced our returns policy so all customers now have 28 days from the date of delivery to make a return to qualify for a cash refund and 45 days to qualify for store credit.

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WHAT TYPES OF PAYMENT DO YOU ACCEPT?

  • All major credit cards eg VISA, Master Card
  • PayPal
  • American Express (via PayPal)
  • Discover (via PayPal)
  • Amazon Pay
  • ClearPay - Learn more
  • Klarna - learn more
  • Selected Cryptocurrency.


All payments are done on a secure page and we do not store your card details nor share your information with any third parties.

CAN I PAY WITH US DOLLARS, EURO, OTHER CURRENCY?

All our prices are in GBP [£ Great British Pound Sterling] but you can pay in any currency. Your Bank/PayPal will deduct the amount equal to your order-total, all automatically. We have a built in currency converter on the site, but this is a guide only; you need to check with your preferred payment method for the exact rates, as these change.

DO YOU SHIP WORLDWIDE?

Yes, we ship to most countries worldwide. If you live in a rural area or remote island; contact us first to make sure we can get your order to you safely.

DO YOU SELL GIFT CARDS?

Yes - these are available in £25, £50, £100 & £250 denominations. These can only be used in the KILLSTAR UK Store at www.KILLSTAR.com. Buy Gift Cards at www.killstar.com/products/gift-card 

CAN I CHANGE MY ORDER BEFORE IT'S SHIPPED?

Unfortunately we cannot amend orders or shipping addresses after an order has been placed.

CAN I CANCEL MY ORDER?

Of course, simply let us know as soon as possible - via email or contact us form. We have fast shipping, so its always best if you send us any requests quick!

WHERE CAN I TRACK MY ORDER?

Once your order has been dispatched, you will receive a confirmation email with your tracking number. You can track your item on ROYALMAIL.com / UPS.com as well as your local post-office website. Please note; you need to purchase a tracked service at the checkout to qualify, standard airmail does not come with a tracking option.

I HAVE NOT RECEIVED MY ORDER – WHERE IS IT?

Please allow 7 business days for UK orders and 20 business days for international delivery. Please allow these timeframes before contacting us about a missing order.

WHEN WILL I RECEIVE MY PRE-ORDER ITEMS?

Any order which includes pre-order items will ship once all items are available. The estimated ship date for each pre-order item is detailed within the item description on the product page. Orders are shipped by the chosen shipping method selected at checkout.

HOW DO I MAKE A RETURN?

We have a full policy you can read HERE!

HOW DO I MAKE AN EXCHANGE?

Please state clearly what you are returning and what size/etc you require. You are liable for the return P&P. We exchange UK orders free of charge, International orders will be due P&P for the re-shipping of the new item/s. We have a full policy you can read HERE!

DO YOU DO CASH REFUNDS?

You will qualify for a cash refund if you return your unwanted items within 14 days of receiving your order. You will be credited to your original payment method. Items returned after 14 days but before 28 days will be eligible for a store credit. We do not refund gift cards.

MY ITEM/SIZE IS OUT OF STOCK - WHEN DO YOU GET IT BACK?

If the garment/item is in our current collections - simply select the size that is sold out and check the message - if the item is due to come back in, you can simply enter your email and we will email you once it's restocked. We do not restock any clearance items - these are reduced to clear. 

HOW DO YOUR SIZES COMPARE TO OTHER BRANDS?

Please see below for approximate size conversion

WOMEN'S STYLES
KILLSTAR UK EUROPE
XS 6 34
S 8 36
M 10 38
L 12 40
XL 14 42
XXL 16 44
3XL  18 / 20 46 / 48
4XL 20 / 22 50 / 52

 

HOW DO I BECOME A KILLSTAR STOCKIST?

If you are interested in becoming an official KILLSTAR stockist please email merchant@killstar.com to request an application pack. We will get back to you as soon as possible.

WHERE ARE KILLSTAR PRODUCTS MADE?

We aim to be as ethical as possible and all of our products are designed in the UK and manufactured in Asia - not in sweatshops, only in factories we have approved of in person.

You can view more information on ethical sourcing in our terms and conditions in our t&cs.